Not satisfied? We're here to help.
At Dujje, your satisfaction is our top priority. On this page, you'll find everything you need to know if you have an issue with your order or simply have a question.
Ordered the wrong size?
No problem. Just send us an email at support@dujje.com and include your order number. We'll help you find the right size or the best possible solution. We usually reply within 12 hours.
Questions about sizing?
Not sure which size to choose? Feel free to contact us at support@dujje.com. Include your measurements or your usual size, and we'll help you quickly and accurately.
Received a damaged or defective item?
If your item arrived damaged or has a quality issue, please contact us as soon as possible by emailing support@dujje.com with:
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Your order number
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A brief description of the issue
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A photo of the affected item
The sooner you contact us and provide a photo, the faster we can find the right solution for you.
Received the wrong item?
If you received a different item than the one you ordered, please contact us immediately at support@dujje.com with:
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Your order number
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The name of the item you ordered
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The name of the item you received
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A photo of the item you received
We'll resolve the issue as quickly as possible.
General questions or comments?
For any other questions or comments, you can always contact us at support@dujje.com. We typically respond within 12 hours and will assist you as quickly as possible.
Your right to cancel
Under the UK Consumer Contracts Regulations 2013, you can cancel your order at any time from the moment you place it until 14 days after you receive it, without giving a reason.
On top of this legal right, Dujje gives you 60 days from the date of delivery to return your items.
How to cancel or return your order
Send an email to support@dujje.com including:
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Your order number
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A statement that you wish to cancel your order or return your items
Please note that return shipping costs are the responsibility of the customer.
Return conditions
To qualify for a return, the product must:
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Not have been worn or used
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Be in its original condition
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Include all original tags and packaging
Once we receive and inspect your return, we will process your refund within 7 business days. Please note that your bank or payment provider may require additional time before the refund appears in your account.
